Monday, December 19, 2011

What should I do about Canon PowerShot “Lens error, restart camera”?

Question

I've had a Canon PowerShot A1100 IS camera for almost a year now.

About a week ago, I went on a trip, took pictures the whole trip, everything was ok.

When I got home, and tried to turn the camera to move the pictures to my PC, I got an error: "Lens error, restart camera"

The lens doesn't even start to open, doesn't make any sounds of trying even.

What can I do to fix this?

Answer

Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension.

I have written a blog post about some things that you can do to try to correct it. They only seem to work for about 50% of lens errors, but they're worth a try.

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